Return & Refund Policy

Effective Date: 02-14-2026
Brand: Ashura Beauty Cosmetics
Location: United States

At Ashura Beauty Cosmetics, your satisfaction means everything to us. Because our lip plumper is a cosmetic product that comes into direct contact with the lips, we maintain strict hygiene standards to protect all customers.

Please review our return policy

1. Hygiene & Safety Policy

Due to U.S. health and safety regulations, we cannot accept returns or exchanges on opened or used lip plumpers.

To ensure product integrity and customer safety, only unopened items in their original condition are eligible for return.

2. 7-Day Return Window (Unopened Products Only)

We accept returns under the following conditions:

• The product is unused and unopened

• Any protective seal is intact

• The return request is made within 7 days of delivery

• Proof of purchase (order confirmation or receipt) is provided

Once approved and received, a refund will be issued to the original payment method.

3. Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged

• Leaking

• Defective

• Or you received the wrong item

Please contact us within 48 hours of delivery at:
📧 ashurabeautycosmetics@gmail.com

Include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

We will promptly send a replacement or issue a full refund at no additional cost.

4. Allergic Reactions & Sensitivities

We strongly recommend reviewing the ingredient list before purchasing.

If you experience irritation or an allergic reaction:

• Discontinue use immediately

• Contact us within 7 days of delivery

• Provide photos and a description of the reaction

While individual sensitivities vary, we will review each case carefully and work toward a fair resolution.

5. Non-Returnable Items

The following items are not eligible for return:

• Opened or used lip plumpers

• Sale or promotional items

• Gift cards

• Products purchased from third-party retailers

6. Refund Processing

Once your return is received and inspected:

• You will receive an email confirmation

• Approved refunds are processed within 5–10 business days

• Original shipping fees are non-refundable unless the error was ours

7. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged

• The incorrect item was sent

We recommend using a trackable shipping service, as Ashura Beauty Cosmetics is not responsible for lost return packages.

8. Contact Us

For return inquiries, please contact:
📧 Contact@ashurabeautycosmetics.com
🌐 www.ashurabeautycosmetics.com